Weipa Camping Ground

Privacy Policy

1. Introduction

At Weipa Camping Ground, we acknowledge the importance of your personal information and are committed to handling it with care, transparency, and in full compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This policy applies to all personal information we collect, use, disclose, or store as part of our operations at Weipa Camping Ground, whether gathered through our website, booking processes, third-party agencies, or during your stay.

3. What Personal Information We Collect

We may collect the following information:

Identification & contact details (e.g., name, email, phone, residential address)
Booking and stay information (e.g., dates, number of guests, vehicle registration, caravan/trailer details)
Payment and transactional data (e.g., payment method, billing details)
Digital data (e.g., website usage metrics, IP addresses, cookies)

4. How We Collect Personal Information

We collect your personal information via:

Direct interactions (online forms, telephone, in-person during check-in)
Booking platforms including third-party agencies
Website tracking tools as applicable (e.g., cookies)

5. Why We Collect Your Personal Information

We collect personal information to:

Facilitate bookings and deliver our services to you.
Communicate updates, confirmations, or promotional offers.
Enhance guest experience and operational efficiency.
Comply with legal obligations and regulatory requirements.

6. Use and Disclosure

Your personal information may be used or disclosed:

To our staff or agents for booking, preparation, or service purposes.
To trusted third parties (e.g., payment processors, maintenance contractors) under appropriate confidentiality agreements.
When authorized by you, or as required by law (e.g., for enforcement or health & safety concerns).

7. Data Storage & Security

We store data securely, in electronic or physical formats. We implement reasonable measures (e.g., secure servers, access control, encryption) to protect against unauthorized access, alteration, disclosure, or destruction.

8. Cross-Border Data Transfers

If we transfer data to overseas service providers (e.g., cloud services), we will ensure such transfers are lawful and consistent with the APPs

9. Access, Correction & Complaints

You may request access to or correction of your personal information. We will respond in a timely manner.
For privacy-related concerns, please contact our Privacy Officer on email: Reception@campweipa.com.au
If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Retention of Personal Information

We retain personal data only as long as necessary for operational, legal, or audit purposes, or as required by law.

11. Policy Updates

Weipa Camping Ground may update this Privacy Policy to reflect legal developments or changes in our practices. Updates will be posted on our website with the “Last updated” date revised accordingly.

12. Governing Law

This policy is governed by the Privacy Act 1988 (Cth) and applicable Australian privacy laws.